> Proactive and positive attitude, always willing to partner with team members and colleagues along with providing white glove service to clients.
> Serve as the main point of contact on all client-related items.
> Own campaign performance, upsell opportunities and troubleshoots any delivery issues.
> Provide proactive day-to-day communication, optimization recommendations, and mid/post campaign reports.
> Oversee quality of campaign set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met.
> Find opportunities to upsell current campaigns and communicate them effectively to clients.
> Define and manage client engagement strategy, partnering closely with Client Partner.
> Identify new opportunities or processes to work more efficiently both internally/externally.
> Educate clients on products and service strategy.
> 3+ years’ experience in client services/account management.
> Demonstrated ability to effectively manage and develop client accounts.
> Established relationships with agencies and clients.
> Excellent critical thinking and presentation skills.
> Knowledge of the sales ecosystem/landscape and understanding of industry trends.
> Self-motivated to dig in to learn about products, technology, customers, and competitors.
> Process-oriented with strict attention to detail.
> Ability to prioritize and focus on multiple tasks in high- pressure situations.