Account Manager

“Choose a job you love, and you will never have to work a day in your life.”
—Confucius

Join Our Team!

The LMS Thinking Account Manager owns the client-facing relationship and ensures superior client service through campaign management, relationship development and account growth. In addition to leading in-person client meetings, the Account Manager collaborates cross-functionally and partners closely with the Client Partner on strategy.

Responsibilities:

> Proactive and positive attitude, always willing to partner with team members and colleagues along with providing white glove service to clients.

> Serve as the main point of contact on all client-related items.

> Own campaign performance, upsell opportunities and troubleshoots any delivery issues.

> Provide proactive day-to-day communication, optimization recommendations, and mid/post campaign reports.

> Oversee quality of campaign set-up and ongoing performance against client objectives, ensuring client satisfaction is fully met.

> Find opportunities to upsell current campaigns and communicate them effectively to clients.

> Define and manage client engagement strategy, partnering closely with Client Partner.

> Identify new opportunities or processes to work more efficiently both internally/externally.

> Educate clients on products and service strategy.

Requirements:

> 3+ years’ experience in client services/account management.

> Demonstrated ability to effectively manage and develop client accounts.

> Established relationships with agencies and clients.

> Excellent critical thinking and presentation skills.

> Knowledge of the sales ecosystem/landscape and understanding of industry trends.

> Self-motivated to dig in to learn about products, technology, customers, and competitors.

> Process-oriented with strict attention to detail.

> Ability to prioritize and focus on multiple tasks in high- pressure situations.

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